Deskripsi Pekerjaan
Launch your IT career with DXC Technology as a 24x7 L1 Support Engineer! Join our global team in the Central Region and gain hands-on experience in a dynamic enterprise environment. This pivotal role offers unparalleled exposure to cutting-edge technologies while providing critical first-line support to enterprise clients. You'll be the first point of contact for resolving technical issues, ensuring seamless operations, and delivering exceptional customer experiences. Our fast-paced environment is designed for growth, offering mentorship and skill development in networking, systems administration, and service management. Whether you're troubleshooting hardware/software issues or documenting solutions, you'll build a foundation for career advancement in IT support. DXC Technology fosters a culture of innovation and collaboration, making this ideal for motivated individuals seeking to excel in the technology sector.
Tanggung Jawab
- Provide first-line technical support for hardware, software, and network issues
- Manage service requests, incidents, and escalations via multiple channels
- Document resolutions in knowledge base systems for future reference
- Monitor system performance and report anomalies to L2/L3 teams
- Assist with asset deployment, configuration, and lifecycle management
- Maintain high customer satisfaction through timely issue resolution
- Adhere to ITIL processes and organizational security protocols
- Collaborate with cross-functional teams to resolve complex technical problems
Kualifikasi
- Diploma or Bachelor's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work flexible shifts including nights, weekends, and holidays
- IT certifications (CompTIA A+, Network+, or Microsoft Azure Fundamentals) preferred
- Previous service desk or technical support experience advantageous