Deskripsi Pekerjaan
Join Equalynx Network Co as a 5G Team Leader and spearhead the future of telecommunications innovation. In this pivotal role, you'll orchestrate technical support teams specializing in 5G connectivity solutions, ensuring seamless network operations and exceptional service delivery. Your leadership will drive operational excellence, mentor top-tier talent, and bridge cutting-edge 5G technologies with real-world customer needs. This position offers the opportunity to shape the next generation of network infrastructure while advancing your career in a rapidly evolving digital landscape.
We seek dynamic professionals who thrive in high-stakes environments and possess a passion for technological advancement. As a key strategic partner, you'll collaborate with engineering, product, and customer success teams to implement best practices, optimize performance metrics, and deliver transformative 5G experiences. Equalynx Network Co provides a collaborative culture where innovation is celebrated, and professional growth is nurtured through continuous learning and challenging projects.
Tanggung Jawab
- Lead and mentor technical support teams specializing in 5G connectivity solutions
- Oversee daily operations, ensuring optimal network performance and uptime
- Develop and implement standardized troubleshooting protocols for 5G systems
- Coordinate cross-functional collaboration with engineering and product teams
- Monitor and analyze team performance metrics to drive continuous improvement
- Train team members on emerging 5G technologies and industry standards
- Document technical procedures and knowledge base articles
- Manage escalations and complex technical challenges requiring advanced expertise
Kualifikasi
- Bachelor's degree in Engineering, Computer Science, or related technical field
- Minimum 3 years of experience in telecommunications with 5G specialization
- Proven team leadership experience in technical support environments
- Expert knowledge of 5G network architecture, protocols, and deployment
- Strong problem-solving skills with ability to troubleshoot complex connectivity issues
- Excellent communication and stakeholder management abilities
- Relevant certifications in 5G, network administration, or telecommunications preferred
- Experience with performance monitoring tools and analytics platforms