Deskripsi Pekerjaan
Are you looking to advance your career in a dynamic global logistics environment? Expeditors International is seeking a proactive Account Management Coordinator to join our team in Bayan Lepas, Penang. In this role, you will act as a vital link between our operations and our valued customers, ensuring that our logistics solutions exceed expectations.
As an Account Management Coordinator, you will play a key role in maintaining high levels of customer satisfaction. You will be responsible for coordinating service reviews, managing feedback loops, and performing detailed data analysis to identify opportunities for process improvement. We are looking for a detail-oriented professional who thrives in a collaborative, fast-paced environment and possesses a passion for delivering world-class service.
Expeditors offers a unique culture of excellence and professional development. If you are analytical, customer-focused, and eager to drive business value, we encourage you to apply and become part of our global success story.
Tanggung Jawab
- Coordinate and facilitate regular customer service reviews to ensure service level agreement (SLA) compliance.
- Execute customer satisfaction surveys and synthesize feedback into actionable insights.
- Perform comprehensive data analysis on account performance metrics to drive operational efficiency.
- Act as the primary point of contact for designated accounts regarding operational inquiries and updates.
- Monitor and track key performance indicators (KPIs) to identify trends and potential service gaps.
- Collaborate with internal logistics and transport teams to resolve customer-related issues promptly.
- Prepare professional reports and presentations for internal and external stakeholders.
Kualifikasi
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum 1-2 years of experience in account management, customer support, or logistics coordination.
- Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting.
- Excellent communication skills in English and Malay (written and verbal).
- Strong analytical mindset with the ability to interpret data and translate it into customer-focused solutions.
- Ability to multitask and prioritize workload effectively in a high-pressure environment.
- Strong problem-solving skills and a high degree of customer service orientation.