Deskripsi Pekerjaan
As an Account Management Lead, you will be instrumental in driving business growth by cultivating and nurturing strategic relationships with key clients. This leadership role requires you to oversee account management strategies, ensure client satisfaction, and identify new revenue opportunities within Jakarta's dynamic market. You'll lead a team of account managers to develop customized solutions that align with client objectives while maintaining a deep understanding of industry trends and competitive landscapes. The position demands exceptional communication skills to serve as the primary liaison between clients and internal teams, ensuring seamless delivery of services and proactive issue resolution. Your expertise in contract negotiations, performance analysis, and stakeholder management will be crucial in expanding market share and fostering long-term partnerships.
Tanggung Jawab
- Lead and mentor a team of account managers to achieve performance targets and client satisfaction goals
- Develop and execute comprehensive account management strategies aligned with business objectives
- Identify and capitalize on new business opportunities within existing client portfolios
- Conduct regular business reviews to ensure service quality and identify growth areas
- Collaborate with cross-functional teams to deliver integrated client solutions
- Monitor KPIs and prepare detailed performance reports for stakeholders
- Negotiate contract renewals and expansions to maximize revenue retention
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field (Master's preferred)
- Minimum 7 years of account management experience with 3+ years in leadership role
- Proven track record of managing high-value client relationships in B2B environment
- Strong strategic planning and business development skills
- Expertise in CRM platforms and account management software
- Fluency in English and Bahasa Indonesia with exceptional presentation skills
- Ability to analyze market trends and client data to inform strategy