Deskripsi Pekerjaan
Are you a results-driven professional with a passion for building lasting client partnerships? We are seeking a dynamic and proactive Account Manager to join our team in Singapore. In this pivotal role, you will act as the primary point of contact for our key clients, ensuring their needs are met with precision while identifying new opportunities for business growth and long-term value creation.
The ideal candidate is a strategic thinker who excels in fast-paced environments, possesses exceptional communication skills, and is dedicated to delivering superior customer service. You will be instrumental in bridging the gap between client expectations and our internal operations, ultimately driving retention and revenue growth.
Tanggung Jawab
- Develop and maintain strong, long-lasting client relationships with key stakeholders.
- Act as the primary point of contact for all client-related inquiries and account issues.
- Identify and pursue opportunities for account expansion and cross-selling/up-selling services.
- Collaborate closely with internal cross-functional teams to ensure client requirements are delivered on time.
- Conduct regular account reviews and prepare reports on account status and performance metrics.
- Negotiate contract renewals and ensure consistent alignment with company revenue goals.
- Monitor industry trends and competitor activities to provide actionable insights to the team.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum of 3-5 years of experience in Account Management or a client-facing Sales role.
- Proven track record of managing and growing a diverse portfolio of accounts.
- Exceptional interpersonal, negotiation, and conflict resolution skills.
- Strong analytical mindset with the ability to interpret data and translate it into strategy.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
- Ability to work independently and collaboratively in a fast-paced Singapore market environment.