Deskripsi Pekerjaan
Are you a dynamic professional seeking a rewarding opportunity in the tech industry? Goodeva Technology is looking for a dedicated Account Manager to join our growing team in Jakarta Raya. In this pivotal role, you will be the primary point of contact for our valued clients, ensuring their needs are met while driving business growth. We are seeking a candidate who excels in administrative precision, client relationship management, and strategic sales support to help us achieve our ambitious targets.
As an Account Manager at Goodeva Technology, you will play a crucial role in bridging the gap between our clients and our internal teams. Your expertise in sales administration and client engagement will directly contribute to our company's success and reputation. We offer a competitive salary package and a collaborative work environment where your contributions are valued.
Tanggung Jawab
- Manage comprehensive sales administration processes, including data entry, contract processing, and report generation to ensure accuracy.
- Maintain and nurture strong, long-term relationships with existing clients to ensure high retention rates and customer satisfaction.
- Support the achievement of monthly and quarterly business targets through proactive account management and relationship building.
- Act as the primary liaison between clients and internal departments to resolve inquiries and address feedback efficiently.
- Identify upsell and cross-sell opportunities to maximize account value and revenue growth.
- Conduct regular follow-ups and account reviews to assess client health and satisfaction levels.
- Collaborate with the sales leadership team to develop strategies for improving client retention and acquisition.
Kualifikasi
- Minimum of 2-3 years of experience in account management, sales, or customer success within a B2B environment.
- Strong interpersonal and communication skills, with the ability to build rapport quickly and effectively.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, PowerPoint).
- Result-oriented mindset with a proven track record of meeting or exceeding sales and performance targets.
- Excellent problem-solving abilities and a customer-centric approach to service delivery.
- Fluent in Indonesian and English is a significant advantage.
- Ability to work independently while managing multiple priorities in a fast-paced setting.