Deskripsi Pekerjaan
Are you a results-driven professional looking to make a tangible impact in the business world? Trends Group, Inc. is seeking a dedicated and strategic Account Manager in Cebu City to join our growing team.
In this pivotal role, you will serve as the main point of contact for our valued clients, ensuring that their needs are met with the highest level of service excellence. Your primary focus will be on proactively managing client accounts to drive retention and identify new growth opportunities. You will act as a trusted advisor, understanding client goals and aligning our services to achieve mutual success.
We are looking for someone who can build strong relationships, communicate effectively, and contribute to our company's success by delivering exceptional customer service and driving sales revenue. If you thrive in a dynamic environment and are passionate about client success, we want to hear from you. Join us to shape the future of our client relationships and contribute to our company’s continued growth.
Tanggung Jawab
- Proactively manage and nurture client accounts to ensure high levels of satisfaction and retention.
- Act as the primary point of contact for clients, serving as their main liaison with the company.
- Drive sales opportunities and revenue growth within existing accounts through upselling and cross-selling strategies.
- Identify and implement process improvements to enhance service delivery and operational efficiency.
- Monitor account performance metrics and provide regular, detailed reports to management.
- Collaborate with internal teams (sales, support, product) to resolve client issues and meet business objectives.
- Ensure all client interactions align with the company's brand standards and service excellence goals.
Kualifikasi
- Minimum of 1-3 years of experience in account management, customer success, or sales support.
- Proven track record of driving client retention and achieving sales targets.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to build and maintain long-term, professional relationships with clients.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Problem-solving mindset with the ability to handle complex client situations diplomatically.
- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.