Deskripsi Pekerjaan
Join INTOUCH TECH LTD as a Remote Account Manager and drive sustainable growth for our UK client portfolio in dynamic IT, telecommunications, and cybersecurity sectors. This pivotal role focuses on maximizing client retention through strategic account reviews, identifying upsell opportunities, and delivering exceptional service experiences. You'll leverage your industry expertise to deepen client relationships while collaborating with cross-functional teams to align solutions with evolving business needs. Ideal for proactive professionals passionate about customer success and revenue growth in a flexible, UK-hour-aligned remote environment.
Tanggung Jawab
- Manage and nurture relationships with existing UK clients to ensure high retention rates and satisfaction
- Conduct comprehensive account reviews to identify growth opportunities and address service gaps
- Develop and execute upsell/cross-selling strategies aligned with client business objectives
- Collaborate with technical teams to deliver tailored solutions across IT, telecoms, and cyber domains
- Monitor industry trends and competitor activities to provide strategic insights
- Implement CRM best practices to maintain accurate client records and pipeline tracking
- Drive quarterly business reviews with measurable KPIs for revenue expansion
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field; equivalent experience accepted
- 3+ years in account management or client retention roles with proven upsell success
- Deep understanding of IT, telecommunications, or cybersecurity landscapes
- Exceptional communication and negotiation skills with UK client experience preferred
- Proficiency in Salesforce, HubSpot, or similar CRM platforms
- Ability to manage complex accounts and multiple stakeholders remotely
- Results-oriented mindset with demonstrated achievement of revenue targets