Deskripsi Pekerjaan
Are you a passionate e-commerce professional looking to shape the future of digital groceries? ByteDance is seeking a dynamic Account Manager to join our high-growth FMCG team in the Philippines. In this pivotal role, you will act as a strategic partner to our grocery marketplace sellers and major brands, helping them navigate the complexities of our platform.
You will be responsible for end-to-end seller success, from initial store setup and onboarding to advanced performance optimization. By leveraging data-driven insights and our platform's unique ecosystem, you will empower our partners to drive sales, improve operational efficiency, and provide exceptional value to the end consumer. If you thrive in a fast-paced environment and have a deep understanding of the Philippine FMCG landscape, we want to hear from you.
Tanggung Jawab
- Manage a portfolio of FMCG/Grocery sellers, providing end-to-end account management and strategic consultation.
- Guide new partners through store setup, catalog management, and platform navigation to ensure a seamless launch.
- Analyze shop performance metrics to identify growth opportunities and resolve operational bottlenecks.
- Develop and execute customized business plans to increase seller revenue and brand visibility on our marketplace.
- Conduct regular training sessions on platform tools, promotional mechanics, and logistics optimization.
- Collaborate cross-functionally with logistics, marketing, and policy teams to resolve seller pain points.
- Drive seller adoption of platform features and participate in seasonal campaign planning.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- Minimum of 3+ years of experience in E-commerce, Key Account Management, or FMCG sales.
- Strong understanding of the Philippine retail and grocery market landscape.
- Excellent communication and negotiation skills with the ability to build long-term relationships.
- Proficiency in data analysis tools (Excel, SQL knowledge is a plus) to translate metrics into actionable strategy.
- Proven track record of meeting or exceeding sales and growth KPIs.
- Ability to work independently in a fast-paced, matrixed organizational structure.