Deskripsi Pekerjaan
Cloudstaff, recognized as the #1 workplace everywhere, is seeking a motivated and professional Account Manager Level 1 to join our dynamic team in Angeles City, Pampanga. This is a hybrid role, offering the perfect blend of remote flexibility and in-office collaboration.
As an Account Manager Level 1, you will be the primary point of contact for a portfolio of valued clients, ensuring their needs are met and expectations exceeded. You will work closely with our sales and support teams to drive customer satisfaction and business growth. This role is ideal for individuals who are passionate about building relationships, solving problems, and contributing to a high-performance culture.
At Cloudstaff, we pride ourselves on creating an environment where employees can thrive. We offer competitive compensation, ongoing training, and a clear path for career advancement. If you are ready to take your career to the next level and be part of the #1 workplace, we want to hear from you!
Tanggung Jawab
- Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention.
- Serve as the primary liaison between clients and internal teams, coordinating projects and resolving issues promptly.
- Identify upsell and cross-sell opportunities to drive revenue growth within existing accounts.
- Conduct regular check-ins and performance reviews with clients to understand their evolving needs.
- Maintain accurate records of client interactions, contracts, and sales activities in CRM software.
- Collaborate with the sales team to develop account strategies and achieve monthly targets.
- Prepare reports on account status, sales performance, and client feedback for management.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or a related field.
- At least 1 year of experience in account management, sales, or customer service.
- Excellent verbal and written communication skills in English.
- Proven ability to build and maintain strong client relationships.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) is an advantage.
- Strong organizational and time management skills, with attention to detail.
- Ability to work effectively in a hybrid setup (remote and on-site in Angeles City).
- Proactive problem-solving mindset and a team player attitude.