Deskripsi Pekerjaan
Are you a relationship builder with a passion for the travel industry? Do you thrive on driving growth and fostering strong partnerships? Booking.com, the world's leading online travel agency, is seeking an experienced and dynamic Account Manager to join our vibrant team in Kuala Lumpur, Malaysia.
In this pivotal role, you will be the face of Booking.com for a dedicated portfolio of property partners across Malaysia. You'll directly manage crucial relationships, acting as a trusted advisor and strategic consultant. Your mission will be to empower our partners to maximize their potential on our platform, ensuring mutual success and contributing directly to Booking.com's continued leadership in the Malaysian market. This is an incredible opportunity to leverage your sales acumen, market insights, and relationship management skills to make a tangible impact in the fast-paced and ever-evolving travel tech landscape.
If you're ready to take on a challenging yet rewarding position where you can shape the future of travel and grow professionally within a global powerhouse, we encourage you to apply!
Tanggung Jawab
- Cultivate and nurture strong, lasting relationships with a diverse portfolio of property partners in Malaysia.
- Proactively identify and implement strategic commercial opportunities to drive partner performance and increase Booking.com's market share.
- Provide expert consultation and support, guiding partners on effective use of Booking.com products, tools, and best practices.
- Analyze market trends, competitor activities, and partner data to deliver actionable insights and recommendations.
- Conduct regular business reviews, negotiate commercial agreements, and ensure partner satisfaction and retention.
- Collaborate cross-functionally with internal teams (e.g., Sales, Support, Product) to optimize partner experience and resolve complex issues efficiently.
- Monitor and report on key performance indicators (KPIs) for your portfolio, consistently striving to exceed targets.
- Represent Booking.com at industry events and workshops as required.
Kualifikasi
- Bachelor's degree in Business Administration, Hospitality Management, Sales, Marketing, or a related field.
- Minimum of 3-5 years of proven experience in account management, sales, or business development, ideally within the travel, hospitality, e-commerce, or SaaS sectors.
- Demonstrated track record of achieving and exceeding sales targets and fostering robust client relationships.
- Deep understanding of the Malaysian hospitality market, including regional nuances and competitive dynamics.
- Exceptional communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
- Strong analytical capabilities, proficient in using data to drive decisions and identify growth opportunities.
- Fluency in English and Bahasa Malaysia (both written and spoken) is essential.
- Self-motivated, results-oriented, and capable of working both independently and collaboratively within a dynamic international team.
- Proficiency with CRM software (e.g., Salesforce) and Microsoft Office Suite.