Deskripsi Pekerjaan
Are you a relationship-driven professional with a knack for turning challenges into opportunities? Lamudi is seeking a highly motivated Account Manager (Recovery) to join our high-performing Sales team in Makati City. In this pivotal role, you will act as the primary liaison for our valued clients, focusing on nurturing existing relationships, ensuring account retention, and strategically expanding our footprint within your assigned portfolio.
As an Account Manager, you won't just be managing accounts; you will be an advocate for our partners, identifying their unique needs and providing solutions that drive mutual success. We are looking for an individual who thrives in a fast-paced environment and possesses the resilience to handle recovery efforts while maintaining exceptional service standards. If you are passionate about the real estate tech space and want to grow your career with a global leader, we want to hear from you.
Tanggung Jawab
- Proactively manage a portfolio of client accounts, ensuring high satisfaction and long-term retention.
- Execute recovery strategies for at-risk accounts by identifying pain points and providing actionable solutions.
- Build and maintain strong, long-lasting relationships with key stakeholders across your client portfolio.
- Analyze account performance data to identify opportunities for upselling and cross-selling Lamudi’s premium services.
- Collaborate with internal departments to resolve client issues efficiently and escalate concerns when necessary.
- Conduct regular business reviews with clients to track progress against goals and demonstrate the value of our partnership.
- Ensure accurate and up-to-date documentation of all client interactions within our CRM system.
- Meet or exceed monthly retention and revenue growth targets.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- At least 2-3 years of proven experience in Account Management, Customer Success, or Sales (specifically in client recovery).
- Strong negotiation skills and the ability to handle difficult conversations with professionalism and empathy.
- Excellent verbal and written communication skills in English and Filipino.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
- Ability to work independently while contributing to a collaborative team environment.
- A proactive mindset with a strong drive to achieve and exceed sales KPIs.
- Prior experience in the real estate or tech industry is highly preferred.