Deskripsi Pekerjaan
Gain City Group is a leading home improvement retailer in Singapore, dedicated to providing quality products and exceptional service to our customers. We are currently seeking a results-oriented Account Manager to oversee our wholesale and DIY sector operations. In this pivotal role, you will be responsible for managing key wholesale accounts, driving sales performance, and ensuring the seamless day-to-day operations of our flagship Tampines Megastore. We are looking for a dynamic professional who thrives in a fast-paced environment and is committed to achieving operational excellence and customer satisfaction.
Tanggung Jawab
- Manage and grow the wholesale portfolio by fostering strong, long-term relationships with B2B clients and key accounts.
- Drive sales targets and revenue growth within the wholesale and DIY sectors through strategic account management.
- Oversee the daily operations of the Tampines Megastore, ensuring high standards of service, visual merchandising, and store layout.
- Monitor inventory levels and coordinate closely with the supply chain to ensure product availability and minimize stockouts.
- Train, supervise, and motivate retail staff to ensure they deliver top-tier customer service and adhere to company policies.
- Analyze sales data and performance metrics to identify trends, optimize sales strategies, and prepare regular reports.
- Resolve complex customer complaints and escalations to ensure a positive shopping experience.
Kualifikasi
- Minimum 3-5 years of proven experience in wholesale sales, retail management, or a similar B2B sales role.
- Strong understanding of the DIY and home improvement industry is highly preferred.
- Excellent communication and negotiation skills with the ability to influence and persuade.
- Demonstrated leadership skills with the ability to manage and mentor a retail team effectively.
- Proficiency in using POS systems and Microsoft Office Suite (Excel, PowerPoint).
- Relevant tertiary qualification in Business, Marketing, or Retail Management is a plus.