Deskripsi Pekerjaan
Are you a persuasive communicator looking to make a tangible impact in the financial sector? Capex Finance and Investment Corporation is seeking a dedicated Account Recovery Associate to join our team in Makati City. In this crucial role, you will be responsible for managing overdue accounts and recovering outstanding payments through a variety of channels, including outbound calls, emails, and strategic field visits. We value resilience, integrity, and strong negotiation skills. Your day-to-day will involve identifying delinquent accounts, negotiating repayment terms, and ensuring our clients fulfill their financial obligations. By maintaining a professional and empathetic approach, you will help bridge the gap between our company and our valued customers, driving revenue recovery and maintaining positive relationships. This is a full-time opportunity to leverage your skills in a fast-paced environment.
Tanggung Jawab
- Monitor and manage a portfolio of overdue accounts to ensure timely resolution and recovery.
- Initiate professional contact with clients via telephone, email, and scheduled field visits.
- Negotiate flexible payment plans and settlements with delinquent customers.
- Document all account activities, interactions, and agreements accurately in the CRM system.
- Identify and escalate high-risk or complex accounts to senior management.
- Adhere strictly to company compliance standards and regulatory guidelines during all interactions.
- Collaborate with the finance team to reconcile recovered payments and update account statuses.
Kualifikasi
- Bachelor's degree in Business, Finance, Marketing, or a related field is preferred.
- Proven experience in debt collection, credit control, or account recovery is highly desirable.
- Strong communication skills with the ability to negotiate effectively and handle difficult conversations.
- Excellent phone etiquette and a high level of customer service orientation.
- Strong integrity and the ability to maintain strict confidentiality regarding sensitive financial data.
- Self-motivated with the ability to work independently and meet strict monthly collection targets.
- Proficiency in using CRM software and Microsoft Office Suite.