Deskripsi Pekerjaan
Are you looking to jumpstart your career in the banking industry with one of the Philippines' most trusted institutions? Metropolitan Bank and Trust Company (Metrobank) is seeking a motivated and customer-centric Account Service Associate to join our team in Binondo. As a leading universal bank, we are committed to providing meaningful financial solutions to our clients, and we want you to be #InGoodHands with us.
This is an excellent entry-level opportunity for fresh graduates who are eager to develop professional skills in customer service, account management, and financial operations. You will be at the forefront of our branch operations, serving as a vital touchpoint for our valued customers. We offer a supportive environment, comprehensive training, and clear pathways for career progression within the banking sector.
Tanggung Jawab
- Provide exceptional customer service to clients visiting the branch, ensuring their banking needs are met promptly and professionally.
- Assist customers with various account inquiries, including balance checks, transaction history, and status updates.
- Perform accurate data entry and process banking transactions such as deposits, withdrawals, and account maintenance requests.
- Maintain high levels of confidentiality and security in handling sensitive customer information and financial documents.
- Identify opportunities to cross-sell banking products and services that add value to the customer's financial journey.
- Resolve customer complaints or issues by providing effective solutions and escalating concerns when necessary to the appropriate department.
- Support branch administrative tasks and documentation to ensure smooth daily operations.
Kualifikasi
- Fresh graduates of any four-year degree course are encouraged to apply.
- Strong interpersonal and communication skills, both verbal and written.
- A proactive learner with a genuine interest in building a career in the banking and finance industry.
- Highly organized with strong attention to detail and ability to handle multiple tasks.
- Proficiency in basic computer applications such as Microsoft Office (Excel, Word).
- Customer-oriented mindset with a polite, professional, and patient attitude.
- Ability to work effectively in a fast-paced environment and as part of a collaborative team.