Deskripsi Pekerjaan
Join Autokid Truck Solutions as an Account Specialist and become the driving force behind our client relationships! This pivotal role demands a strategic partner who excels in nurturing client accounts, delivering exceptional customer experiences, and supporting our sales and operational excellence. You'll serve as the primary liaison between clients and internal teams, ensuring seamless communication and proactive issue resolution. Ideal for relationship-focused professionals, this position offers the opportunity to grow within a dynamic truck solutions environment while making tangible impacts on customer retention and business expansion. If you possess a passion for client advocacy and operational efficiency, Autokid Truck Solutions provides the perfect platform to showcase your talents.
Tanggung Jawab
- Manage and optimize client portfolios to maximize satisfaction and retention
- Act as primary point of contact for client inquiries, escalations, and relationship building
- Collaborate with sales teams to identify growth opportunities and develop account strategies
- Coordinate cross-functional support for seamless service delivery and operational efficiency
- Monitor account performance metrics and prepare regular status reports
- Proactively address client concerns and implement solutions to enhance service quality
- Support sales processes through account insights and competitive analysis
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field preferred
- Minimum 2 years in account management or customer service roles
- Proven track record in client relationship management and retention
- Exceptional communication, negotiation, and problem-solving abilities
- Proficiency in CRM systems and MS Office Suite
- Strong organizational skills with attention to detail
- Experience in logistics, transportation, or B2B sales advantageous
- Ability to work independently while collaborating effectively in team environments