Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for legal administration and effective communication? SalesOrca International Inc is seeking a highly motivated Achieved Contact Specialist to join our dynamic team in Ortigas. In this role, you will serve as a vital link between our firm and opposing counsel, ensuring that all case statuses are verified and documentation is accurately updated.
You will be responsible for managing outbound communications, maintaining precise logs, and facilitating smooth information flow to support our legal objectives. The ideal candidate thrives in a fast-paced environment and possesses the tenacity required to secure necessary updates from busy law offices. If you are organized, articulate, and ready to take the next step in your career within a supportive professional environment, we want to hear from you.
Tanggung Jawab
- Initiate outbound calls to opposing counsel offices to verify case status and progress.
- Maintain accurate and real-time documentation of all communication within our internal database.
- Follow up consistently with external stakeholders to ensure pending tasks or documents are received on time.
- Monitor case files to identify missing information or procedural gaps.
- Collaborate with internal legal staff to update case tracking reports effectively.
- Ensure all interactions remain professional, courteous, and compliant with office privacy policies.
- Prepare summaries of case update findings for senior management review.
Kualifikasi
- At least 1-2 years of experience in customer service, legal support, or administrative roles.
- Excellent verbal and written English communication skills, specifically in a professional or corporate context.
- Strong interpersonal skills with the ability to navigate through gatekeepers and contact opposing counsel.
- Exceptional organizational skills with a high level of attention to detail.
- Proficiency in basic office software, including MS Office Suite and cloud-based CRM systems.
- Ability to remain patient and persistent when dealing with high-volume call environments.
- Experience in the legal field or debt recovery is highly advantageous but not required.