Deskripsi Pekerjaan
We are seeking a strategic and detail-oriented professional to join our team as the Admin Claim Service Head. In this pivotal leadership role, you will oversee the end-to-end administration of our claims operations, ensuring seamless coordination with internal teams and external partners. You will be responsible for maintaining high standards of payment monitoring, guaranteeing strict SLA compliance, and driving process improvements that enhance operational efficiency. If you are a results-driven leader with a passion for insurance administration and process optimization, this is an excellent opportunity to shape the future of our claims service delivery at Sompo Insurance Indonesia.
Tanggung Jawab
- Oversee the daily administration of claims processes, ensuring accuracy and timely execution of all tasks.
- Act as the primary point of contact for coordinating with external partners, brokers, and internal stakeholders.
- Monitor payment schedules and verify the accuracy of settlements to ensure financial integrity.
- Ensure strict adherence to Service Level Agreements (SLAs) and regulatory compliance across all claim cycles.
- Lead continuous improvement initiatives to streamline workflows and reduce operational bottlenecks.
- Manage and mentor a team of administrative staff, fostering a culture of accountability and excellence.
- Analyze performance metrics and produce regular reports to support strategic decision-making.
Kualifikasi
- Bachelor’s degree in any field; a background in Insurance, Finance, or Business Administration is preferred.
- Minimum of 5-7 years of experience in insurance claims administration, with at least 2-3 years in a supervisory or leadership role.
- Strong understanding of Indonesian insurance regulations and claims handling procedures.
- Proven track record in SLA management, process improvement, and performance monitoring.
- Excellent analytical skills with the ability to interpret complex data and generate actionable insights.
- Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle) is highly desirable.
- Strong communication, negotiation, and interpersonal skills to effectively manage cross-functional relationships.