Deskripsi Pekerjaan
Join our dynamic team as Admin Curated Cart at CV Adikara Hardana Kencana, where you'll be the backbone of our online operations. This pivotal role combines administrative precision with customer engagement excellence, ensuring seamless order processing and responsive communication through our official WhatsApp channel. You'll maintain meticulous records of all transactions while supporting the daily workflow of our curated e-commerce platform. The ideal candidate thrives in fast-paced digital environments, balancing data accuracy with proactive customer service. If you're passionate about streamlining processes and enhancing customer experiences in the online retail space, this position offers growth opportunities within a forward-thinking organization.
Tanggung Jawab
- Manage responsive office WhatsApp communications for customer inquiries and order confirmations
- Execute daily administrative tasks including document filing and record maintenance
- Perform accurate and organized data entry for inventory and customer information
- Coordinate with fulfillment teams to ensure timely order processing and delivery
- Maintain and update the curated cart system with product availability and pricing
- Monitor customer feedback and escalate issues to relevant departments
- Generate weekly operational reports for management review
Kualifikasi
- High school diploma or equivalent (bachelor's degree preferred)
- Minimum 1 year experience in administrative or e-commerce support roles
- Proficiency in data entry tools (Excel, Google Sheets) and office software
- Exceptional written and verbal communication skills in Bahasa Indonesia
- Detail-oriented with proven accuracy in data management
- Ability to multitask in fast-paced digital environments
- Familiarity with e-commerce platforms and WhatsApp Business tools
- Strong problem-solving and customer service orientation