Deskripsi Pekerjaan
Are you organized, customer-focused, and passionate about delivering excellent service? Artiz Studio is currently seeking a highly motivated Admin Customer Service to join our dynamic team in Jakarta. In this role, you will act as the primary point of contact for our clients, ensuring that every inquiry is handled with professionalism, efficiency, and a touch of creativity.
As an Admin Customer Service professional, you will bridge the gap between our creative output and our client's satisfaction. We are looking for someone who thrives in a fast-paced environment and possesses strong administrative skills to keep our operations running smoothly. If you have a knack for problem-solving and a friendly communication style, we want to hear from you!
Tanggung Jawab
- Manage daily incoming client inquiries via email, chat, and phone with a high level of professionalism.
- Maintain accurate client records and administrative databases to ensure seamless studio operations.
- Coordinate scheduling and appointments between clients and our creative team.
- Process documentation, contracts, and invoicing accurately and in a timely manner.
- Handle customer feedback, resolve issues effectively, and escalate complex concerns to management when necessary.
- Support the team with general office administrative tasks to improve workflow efficiency.
- Provide detailed reports on customer service trends and daily operational metrics.
Kualifikasi
- Minimum of 1 year of experience in Customer Service, Administration, or a related field.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong organizational skills with the ability to multitask in a busy work environment.
- Proficient in Microsoft Office Suite (Word, Excel) and basic administrative software.
- High attention to detail and ability to maintain confidentiality.
- A proactive attitude with strong problem-solving capabilities.
- Educational background in Administration, Communication, or related studies preferred.