Deskripsi Pekerjaan
We're seeking a dedicated Admin Customer Service professional to join our dynamic e-commerce team. In this critical role, you'll be the primary point of contact for our valued customers, ensuring seamless interactions across all channels. Your expertise in managing customer inquiries, resolving issues promptly, and maintaining positive relationships will directly impact our brand reputation and customer loyalty. The ideal candidate thrives in fast-paced digital environments and possesses exceptional communication skills to handle diverse customer needs efficiently.
This position requires a proactive individual with at least 1 year of customer service experience, preferably in e-commerce or retail. You'll leverage your strong communication abilities to provide accurate product information, process orders, and address concerns with empathy and professionalism. Your responsiveness in handling customer messages will be crucial in maintaining our high satisfaction standards and supporting our growing online marketplace.
Join our collaborative team where your contributions directly shape the customer experience. We offer competitive compensation in a dynamic work environment perfect for career growth in the e-commerce sector.
Tanggung Jawab
- Respond promptly to customer inquiries via email, chat, and phone channels
- Process orders, returns, and exchanges with accuracy and efficiency
- Resolve customer complaints and escalate complex issues appropriately
- Maintain detailed records of customer interactions and transactions
- Collaborate with sales and logistics teams to ensure seamless service delivery
- Update customer profiles and transaction data in CRM systems
- Identify and report recurring customer issues for process improvement
Kualifikasi
- Minimum 1 year of customer service experience, preferably in e-commerce
- Exceptional verbal and written communication skills in Bahasa Indonesia
- Proven ability to respond promptly and professionally to customer messages
- Strong problem-solving skills with attention to detail
- Proficiency in using customer service platforms and CRM tools
- Ability to work independently and manage multiple tasks simultaneously
- Customer-oriented mindset with empathy and patience