Deskripsi Pekerjaan
Join Indonesia EVP Charger as an Admin & Customer Service Engineer and become a vital part of our operational excellence team. This hybrid role combines administrative precision with customer service excellence to ensure seamless technical coordination across SPKLU (Public Electric Vehicle Charging Station) operations. You'll be the backbone supporting our charging infrastructure by resolving customer inquiries, coordinating technical maintenance schedules, and maintaining critical documentation systems. Ideal for detail-oriented professionals with engineering aptitude, this position offers dynamic exposure to Indonesia's growing EV ecosystem while contributing to sustainable transportation solutions. Collaborate with technical teams, implement service improvement protocols, and drive customer satisfaction through proactive communication. If you thrive in fast-paced environments where organization meets innovation, this role offers growth opportunities within a forward-thinking energy company.
Tanggung Jawab
- Manage customer service operations for SPKLU charging stations, including inquiry resolution and complaint handling
- Coordinate technical maintenance schedules with engineering teams to minimize service disruptions
- Maintain accurate documentation of service incidents, customer feedback, and operational metrics
- Collaborate with cross-functional departments to implement service improvement protocols
- Monitor charging station performance data and report operational anomalies
- Train customers on EV charging procedures and platform usage
- Support administrative tasks including inventory management and vendor coordination
Kualifikasi
- Diploma/Bachelor's degree in Engineering, Business Administration, or related field
- Minimum 2 years experience in customer service or administrative support roles
- Proficiency in office software (MS Office, Google Workspace) and ticketing systems
- Strong problem-solving skills with technical aptitude
- Excellent Bahasa Indonesia communication skills (written and verbal)
- Ability to work flexible hours including weekends for operational coverage
- Basic knowledge of EV charging systems or renewable energy is advantageous
- Experience in logistics coordination or field service management preferred