Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for customer excellence? Prima Vista Solutions is currently seeking a highly motivated and organized Admin Helpdesk to join our growing team in Jakarta Selatan. In this role, you will be the first point of contact for our clients, ensuring that all inquiries, complaints, and service requests are handled with efficiency, professionalism, and a solution-oriented mindset.
As an Admin Helpdesk at Prima Vista Solutions, you will play a critical role in maintaining our service quality standards. You will manage incoming tickets across multiple channels including email, telephone, and WhatsApp, ensuring that every issue is documented, tracked, and resolved within our service level agreements (SLAs). If you thrive in a fast-paced environment and enjoy helping others, we would love to hear from you.
Tanggung Jawab
- Manage and categorize incoming support tickets via email, phone, and WhatsApp platforms.
- Provide timely and accurate responses to client inquiries and complaints to ensure high satisfaction.
- Document all interactions thoroughly within the internal ticketing system to maintain accurate records.
- Coordinate with internal departments to escalate complex issues and ensure timely resolution.
- Monitor service queues to ensure all requests are handled within established SLA timelines.
- Prepare weekly reports on ticket volume, common issues, and resolution metrics for management.
- Maintain a professional and friendly tone in all verbal and written communications.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Diploma/Bachelor's degree in any field.
- Proven experience as an Admin, Customer Service, or Helpdesk Support is preferred.
- Excellent verbal and written communication skills in Bahasa Indonesia and basic English.
- Strong proficiency in using Microsoft Office Suite (Excel, Word) and instant messaging tools (WhatsApp Business).
- Ability to multitask, prioritize tasks, and remain calm under pressure.
- Strong problem-solving skills with a focus on delivering excellent customer service.
- Willingness to work from our office in Jakarta Selatan.