Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for the hospitality industry? Listings Bali is seeking a proactive and highly organized Admin Reservation to join our team in Kediri. In this role, you will be the heartbeat of our guest experience, ensuring every booking is handled with precision, speed, and a welcoming touch.
As our Admin Reservation, you will manage incoming guest inquiries, maintain accurate booking records across multiple channels, and coordinate directly with property management to ensure a seamless guest journey. We are looking for an individual who thrives in a fast-paced environment and possesses excellent communication skills to provide world-class service to our international and local clientele.
Tanggung Jawab
- Manage and process daily guest reservations via email, phone, and booking platforms.
- Maintain high-accuracy booking records and update property availability calendars in real-time.
- Respond promptly to guest inquiries, providing detailed information about property amenities and local attractions.
- Coordinate with the operations team to facilitate smooth check-ins and check-outs.
- Handle booking modifications, cancellations, and guest requests with a problem-solving mindset.
- Generate daily and weekly booking reports for management review.
- Ensure all reservation data is correctly entered into our CRM/Property Management System (PMS).
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent; Diploma in Hospitality is an advantage.
- Previous experience in reservation, front office, or administrative roles within the hospitality sector.
- Strong command of written and spoken English and Bahasa Indonesia.
- Exceptional organizational skills with a keen eye for detail.
- Proficiency in Microsoft Office Suite (Excel, Word) and web-based booking engines.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong interpersonal skills and a commitment to delivering exceptional customer service.
- Flexibility to work in a rotating schedule, including weekends and public holidays.