Deskripsi Pekerjaan
Are you a passionate communicator with a flair for organization? SKYWHALE Swimming Academy is looking for a dynamic Administrative & Customer Service Executive to join our growing team in Puchong Jaya. As the first point of contact for our students and their families, you will play a pivotal role in ensuring a seamless, welcoming, and professional experience.
We are a forward-thinking academy dedicated to excellence in aquatic education. In this role, you won't just be managing inquiries; you will be an ambassador for our brand, helping us build lasting relationships within our community. If you are detail-oriented, energetic, and thrive in a fast-paced environment, we want to hear from you.
We offer a supportive work environment, opportunities for professional advancement, and a competitive salary package. Join the Skywhale family and help us make waves in the swimming industry!
Tanggung Jawab
- Manage front-desk operations including welcoming clients, handling walk-ins, and maintaining a tidy reception area.
- Provide prompt and professional responses to customer inquiries via phone, email, and social media platforms.
- Coordinate class scheduling, student registration, and attendance tracking using our management software.
- Process payments, issue receipts, and assist with basic daily administrative accounting tasks.
- Collaborate with instructors and management to ensure operational efficiency and student satisfaction.
- Maintain accurate client records and databases to ensure seamless communication.
- Proactively resolve customer concerns with empathy, patience, and a solution-oriented mindset.
Kualifikasi
- Minimum SPM/Diploma or equivalent in any field.
- At least 1-2 years of experience in customer service, retail, or administrative roles.
- Strong proficiency in both spoken and written English and Bahasa Malaysia.
- Excellent interpersonal skills and a friendly, professional demeanor.
- Proficient in Microsoft Office (Word, Excel) and comfortable learning new software systems.
- Highly organized with the ability to multitask effectively under pressure.
- A proactive attitude with the ability to work independently as well as part of a team.
- Flexibility to work on weekends or shifts as required by the academy schedule.