Deskripsi Pekerjaan
Are you a dedicated professional looking to make a real impact? Ian Smart Energy Corp is seeking a highly motivated Customer Service Representative to join our expanding team. In this pivotal role, you will serve as the face of our company, ensuring that every client interaction is met with empathy, efficiency, and a solution-oriented mindset.
We pride ourselves on providing a supportive work environment where employees can thrive. As part of our team, you will enjoy a competitive salary package, comprehensive medical coverage, and generous paid leave benefits designed to keep you healthy and motivated. If you are ready to advance your career in a forward-thinking industry, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer inquiries with professionalism and courtesy.
- Resolve customer issues and complaints in a timely and effective manner.
- Process service requests, orders, and account updates accurately.
- Maintain and update customer records in the CRM system.
- Educate customers on products and services to ensure satisfaction.
- Escalate complex issues to the appropriate management or technical team.
Kualifikasi
- High school diploma or Bachelor’s degree in any field is preferred.
- Previous experience in a customer service or call center setting.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a patient demeanor.
- Proficiency in using computer systems and CRM software.
- Ability to work in a fast-paced, target-driven environment.