Deskripsi Pekerjaan
Pengiklan Anonim is seeking a highly motivated Administrative Service Specialist to join our dynamic team in Surabaya. This role is pivotal in ensuring seamless operations and exceptional customer experiences. As the first point of contact, you'll manage inquiries, resolve issues, and maintain accurate records while upholding our service excellence standards. The ideal candidate combines meticulous attention to detail with strong interpersonal skills to support both internal teams and external clients. You'll handle administrative tasks, coordinate workflows, and contribute to process improvements that enhance our operational efficiency. Join us in creating positive interactions and maintaining the professional image of our growing organization.
Tanggung Jawab
- Handle customer inquiries via phone, email, and in-person with prompt resolution
- Manage administrative tasks including data entry, filing, and document maintenance
- Coordinate cross-departmental communications to ensure operational alignment
- Maintain accurate customer databases and records in company systems
- Assist in preparing reports, correspondence, and administrative documentation
- Implement and maintain office procedures for optimal efficiency
- Support team members with administrative needs during peak periods
Kualifikasi
- Minimum high school diploma; bachelor's degree preferred
- 1-2 years experience in administrative or customer service roles
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent Bahasa Indonesia communication skills; English proficiency is advantageous
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize in fast-paced environments
- Professional demeanor with problem-solving aptitude