Deskripsi Pekerjaan
Join Smartdeer Services Centre's dynamic international engineering team as an After-Sales Engineer and drive customer satisfaction through exceptional technical support. We're seeking a results-driven professional to diagnose complex equipment issues, deliver on-site solutions, and transform customer challenges into loyalty opportunities. This role combines technical expertise with client relationship management in a fast-paced environment where your problem-solving skills directly impact our global reputation.
You'll collaborate with product development teams to refine service protocols while representing our brand commitment to excellence. With competitive benefits and continuous growth opportunities, this position offers the perfect platform to advance your engineering career in Southeast Asia's thriving technology sector. Be part of an organization that values innovation and customer-centric solutions.
Apply now to contribute to our mission of delivering world-class after-sales experiences while developing professionally in a collaborative international setting.
Tanggung Jawab
- Diagnose and resolve complex technical issues across client equipment through remote and on-site troubleshooting
- Execute preventive maintenance schedules and emergency repairs to minimize downtime
- Develop comprehensive service reports documenting technical solutions and customer interactions
- Coordinate with sales teams to align technical support with client needs and upsell opportunities
- Train customers on product usage and maintenance protocols to enhance operational efficiency
- Analyze service data to identify recurring issues and recommend product improvements
- Maintain inventory of spare parts and service tools for efficient field operations
Kualifikasi
- Bachelor's degree in Mechanical/Electrical Engineering or related technical field
- Minimum 3 years of experience in after-sales engineering or technical support roles
- Strong diagnostic skills with proficiency in industrial equipment troubleshooting
- Certification in relevant technical domains (e.g., HVAC, automation systems)
- Excellent communication abilities for client training and stakeholder coordination
- Valid Malaysian driver's license with willingness for regional travel
- Proficiency in service management software and digital diagnostic tools
- Fluency in English and Bahasa Malaysia