Deskripsi Pekerjaan
Are you a results-driven professional with a passion for renewable energy and client excellence? Honda Motor Sports, Inc. is expanding its presence in the green energy sector and is seeking a dynamic After Sales Manager to join our team in Makati City. In this pivotal role, you will be the face of our commitment to quality, ensuring that our solar energy clients receive world-class support throughout the post-installation lifecycle.
We are looking for a leader who embodies our core values: someone who gets it, wants it, and has the capacity to do it. You will manage complex relationships, oversee service delivery, and drive improvements in our after-sales operations. If you are a proactive problem-solver with a background in engineering or energy solutions, we want to hear from you.
Tanggung Jawab
- Lead the after-sales department to ensure high customer satisfaction and system performance optimization.
- Manage end-to-end solar project service requests, including troubleshooting, maintenance scheduling, and warranty claims.
- Coordinate with technical teams to ensure timely resolution of installation or hardware issues.
- Develop and implement standard operating procedures (SOPs) for the after-sales division to improve operational efficiency.
- Provide technical training and support to customers regarding system monitoring and energy management.
- Maintain detailed logs of service performance and generate reports for management review.
- Cultivate long-term client relationships to foster referrals and brand loyalty.
Kualifikasi
- Bachelor’s Degree in Engineering (Electrical, Mechanical, or Renewable Energy preferred).
- Minimum of 3-5 years of experience in after-sales management or customer technical support within the solar or energy sector.
- Strong technical aptitude with a solid understanding of solar PV systems and inverter technology.
- Proven ability to manage high-pressure situations with a professional and solution-oriented mindset.
- Excellent communication skills in both English and Filipino, with the ability to relay technical information to non-technical stakeholders.
- High level of proficiency in CRM software and Microsoft Office Suite.
- Strong organizational skills and ability to lead multidisciplinary teams.