Deskripsi Pekerjaan
Are you a customer-focused leader with a passion for excellence? Alta Thomas Mandiri Indonesia is seeking a dynamic and strategic After Sales Manager to join our growing team in Tangerang. In this pivotal role, you will be responsible for leading our post-purchase operations, ensuring top-tier service standards, and driving customer loyalty through efficient technical support and relationship management.
As the After Sales Manager, you will bridge the gap between our technical operations and client satisfaction. You will be tasked with optimizing service workflows, managing a dedicated team, and ensuring that every client interaction reflects our commitment to professional excellence. If you are a problem solver with strong interpersonal skills and a background in technical service, we want to hear from you.
Tanggung Jawab
- Lead, mentor, and supervise the after-sales technical team to ensure optimal productivity and service quality.
- Develop and implement strategies to enhance customer satisfaction and retention rates.
- Manage service performance metrics (KPIs) to identify areas for operational improvement.
- Handle complex customer escalations and provide technical resolutions in a professional and timely manner.
- Collaborate with cross-functional departments, including Sales and Engineering, to ensure seamless product lifecycle support.
- Prepare regular reports on service activities, warranty claims, and customer feedback for senior management.
- Maintain high standards of service documentation and technical reporting protocols.
Kualifikasi
- Bachelor’s degree in Engineering, Business Management, or a related technical field.
- Minimum 3-5 years of experience in an After Sales, Customer Service, or Technical Support management role.
- Strong leadership skills with the ability to manage and motivate diverse teams.
- Exceptional problem-solving abilities and a methodical approach to troubleshooting.
- Excellent communication skills in both Bahasa Indonesia and English.
- Willingness to be based in Tangerang and possess a deep understanding of local market requirements.
- Proven track record of improving service delivery and operational efficiency.