Deskripsi Pekerjaan
Join Electronic City Indonesia as our After Sales Service Manager and lead our installation and repair operations excellence! In this pivotal role, you'll oversee the entire after-sales lifecycle for electronics products, ensuring seamless service delivery from installation to repair and pest control solutions. You'll drive operational efficiency while maintaining industry-leading customer satisfaction standards. This position requires a strategic leader who can optimize service workflows, mentor technical teams, and develop innovative solutions to enhance our post-purchase experience. If you're passionate about bridging technical expertise with customer-centric operations, we invite you to drive our service transformation and become the backbone of our customer loyalty initiatives.
Tanggung Jawab
- Lead and manage after-sales service teams for electronics installation, repair, and pest control operations
- Develop and implement service protocols to ensure compliance with quality and safety standards
- Monitor service KPIs and implement continuous improvement initiatives
- Coordinate with sales department to align service offerings with customer needs
- Manage inventory of spare parts and service equipment
- Handle escalated customer issues and ensure timely resolution
- Conduct regular training sessions for technical staff on new technologies
- Prepare service performance reports and operational budgets
Kualifikasi
- Bachelor's degree in Engineering, Business Administration, or related field
- Minimum 5 years of experience in after-sales service management
- Proven track record in electronics repair and installation operations
- Strong leadership and team development skills
- Proficiency in service management software and MS Office Suite
- Excellent problem-solving and customer communication abilities
- Knowledge of pest control methodologies and electronics systems
- Certification in project management (PMP/Prince2) preferred