Deskripsi Pekerjaan
Join ACO Tech as an After-Sales Technical Support Specialist and become the vital link between our innovative products and our valued customers. In this dynamic role, you'll be responsible for diagnosing and resolving technical issues, providing exceptional customer service, and ensuring complete satisfaction after purchase. Your expertise will directly impact our company's reputation and customer loyalty as you collaborate with both internal teams and external clients to deliver seamless support experiences. ACO Tech offers a collaborative environment where your technical skills and problem-solving abilities will be valued and continuously developed. If you're passionate about technology and committed to customer success, this role presents an exciting opportunity to advance your career while making a tangible difference in our customers' experiences.
Tanggung Jawab
- Communicate effectively with customers regarding after-sales issues and concerns
- Conduct on-site investigations to diagnose and resolve technical problems
- Provide remote technical support via phone, email, and chat platforms
- Document all support interactions, troubleshooting steps, and resolutions
- Collaborate with product development teams to report recurring issues
- Maintain and update technical knowledge base and support documentation
- Train customers on proper usage and maintenance of products
- Monitor and track customer satisfaction metrics and feedback
Kualifikasi
- Diploma or Bachelor's degree in Information Technology, Engineering, or related field
- Minimum 1-2 years of experience in technical support or customer service role
- Strong troubleshooting skills with ability to diagnose technical issues
- Excellent communication and interpersonal skills
- Proficiency with relevant software, tools, and diagnostic equipment
- Ability to work independently and as part of a team
- Customer-focused approach with problem-solving mindset
- Willingness to travel for on-site support as required