Deskripsi Pekerjaan
Are you a passionate leader with a background in technical service and customer satisfaction? Ofero is looking for a dynamic After Service Supervisor to join our expanding team in Semarang. In this role, you will be the driving force behind our post-sales excellence, ensuring that our customers receive world-class support and technical assistance.
As an After Service Supervisor, you will lead a team of technicians, manage service workflows, and bridge the gap between technical operations and customer experience. You will be responsible for maintaining high service standards, optimizing turnaround times, and ensuring that our brand reputation remains synonymous with reliability and quality. If you are a problem-solver who thrives in a fast-paced environment and possesses strong people management skills, we want to hear from you.
Tanggung Jawab
- Lead, mentor, and supervise the daily activities of the technical after-service team.
- Manage service center operations to ensure efficiency and high-quality repair standards.
- Develop and implement SOPs for customer complaint handling and technical troubleshooting.
- Monitor key performance indicators (KPIs) related to service turnaround time and customer satisfaction rates.
- Coordinate with the logistics and spare parts department to maintain adequate inventory levels.
- Provide regular technical training and updates to the service team regarding new product features.
- Act as an escalation point for complex technical issues or dissatisfied customers.
Kualifikasi
- Bachelor’s degree in Engineering, Management, or a related field.
- Minimum 3-5 years of experience in technical service, customer support management, or a supervisory role.
- Strong understanding of technical troubleshooting and electronic/mechanical product maintenance.
- Proven ability to lead, motivate, and manage diverse teams effectively.
- Excellent communication and interpersonal skills in both Indonesian and English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to be based in Semarang, Jawa Tengah.