Deskripsi Pekerjaan
Join People Profilers as an Aftersales Support Executive (Automotive) and become the cornerstone of our customer experience journey. In this pivotal role, you'll be the primary liaison between our valued customers and our automotive service network, ensuring seamless resolution of post-purchase inquiries, warranty claims, and service coordination. Your expertise will directly enhance customer retention and brand loyalty while collaborating with cross-functional teams to optimize operational efficiency. This position offers the opportunity to thrive in a dynamic environment where your problem-solving skills directly impact business success and customer satisfaction. We're seeking a dedicated professional ready to elevate our aftersales operations and drive continuous improvement in service delivery.
Tanggung Jawab
- Manage end-to-end customer inquiries and complaints related to automotive aftersales services
- Coordinate with service centers and suppliers to resolve technical issues and warranty claims
- Maintain accurate customer records and service history in CRM systems
- Generate performance reports on aftersales metrics and customer satisfaction levels
- Collaborate with sales teams to identify upsell opportunities and enhance customer retention
- Ensure compliance with industry regulations and company service standards
- Implement process improvements to streamline aftersales operations
Kualifikasi
- 2-3 years of experience in operations, reporting, finance support, or aftersales-related roles
- Strong proficiency in CRM software and MS Office Suite
- Excellent communication and interpersonal skills with customer-centric mindset
- Ability to analyze complex issues and implement effective solutions
- Detail-oriented approach to documentation and record-keeping
- Knowledge of automotive industry processes and terminology
- Proven ability to work independently while collaborating in team environments