Deskripsi Pekerjaan
Join Talent Trader Group as an Air Import Customer Service Manager and lead our airfreight operations in the dynamic East Region. This pivotal role demands strategic oversight of import logistics, ensuring seamless cargo movement from origin to destination while maintaining exceptional client relationships. You'll coordinate cross-functional teams, resolve complex shipping challenges, and optimize processes for maximum efficiency. The ideal candidate thrives in fast-paced environments, leveraging expertise in customs regulations, carrier negotiations, and customer service excellence. Talent Trader Group offers a collaborative culture where your leadership will drive operational excellence and client satisfaction. If you're passionate about logistics innovation and ready to elevate our import operations, we invite you to apply.
Tanggung Jawab
- Oversee end-to-end air import operations including documentation, customs clearance, and delivery coordination
- Develop and maintain strong relationships with airlines, freight forwarders, and key stakeholders
- Manage customer inquiries, complaints, and service requests with exceptional resolution rates
- Analyze shipment data to identify bottlenecks and implement process improvements
- Lead and mentor customer service teams on airfreight procedures and best practices
- Ensure compliance with IATA, customs regulations, and company policies
- Prepare operational reports and KPIs for continuous service enhancement
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain Management, or related field
- Minimum 5 years of airfreight import experience with 2+ years in management
- Proficiency in customs clearance procedures and documentation systems
- Strong negotiation and problem-solving skills in logistics operations
- Expertise in TMS/WMS platforms and MS Office Suite
- Proven track record of improving customer satisfaction metrics
- IATA/FIATA certification or equivalent logistics qualifications preferred