Deskripsi Pekerjaan
Are you a detail-oriented professional looking to advance your career in the logistics industry? World Asia Logistics is seeking a dedicated Airfreight Customer Service to join our dynamic team in Shah Alam. In this fast-paced role, you will play a crucial part in managing international shipments and ensuring seamless communication between our clients and freight partners.
We pride ourselves on providing a supportive work environment that values employee well-being. As part of our team, you will enjoy a competitive salary package, comprehensive health coverage, and generous leave benefits. We are committed to your growth, offering clear career development opportunities for ambitious individuals who want to excel in the air cargo sector.
As an Airfreight Customer Service, you will be the face of our logistics solutions, handling bookings, tracking cargo, and resolving any operational issues efficiently. If you have a passion for supply chain management and want to work with a reputable company, we encourage you to apply.
Tanggung Jawab
- Process and verify airfreight documentation, including airway bills, certificates of origin, and commercial invoices.
- Liaise with customers, shipping lines, and internal departments to ensure accurate and timely shipment updates.
- Handle incoming customer inquiries regarding shipment status, rates, and logistics requirements.
- Prepare and send quotations and booking confirmations to clients promptly.
- Monitor cargo progress and proactively resolve any delays or discrepancies in transit.
- Maintain up-to-date records of all logistics transactions and ensure data accuracy in the system.
- Collaborate with the operations team to optimize workflows and improve customer satisfaction.
Kualifikasi
- Diploma or SPM with at least 1-2 years of experience in airfreight, freight forwarding, or logistics is preferred.
- Strong understanding of Incoterms (2020), shipping documentation, and customs regulations.
- Excellent verbal and written communication skills in English.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and logistics software.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to customer service.