Deskripsi Pekerjaan
Unlock Your Career in Global Logistics at Changi
Are you ready to take your career to new heights in the heart of Singapore’s aviation hub? We are looking for a dedicated and proactive Airfreight Customer Service Officer / Executive to join our dynamic logistics team. Based in Changi, you will be at the center of international trade, ensuring that cargo moves seamlessly across the globe.
This role is designed for a service-oriented professional who thrives in a fast-paced environment. You will serve as the critical link between our global clients, airlines, and operational teams. If you possess a keen eye for detail and a passion for problem-solving in the airfreight sector, this is the perfect opportunity for you to grow within a supportive and high-energy organization.
We offer a competitive salary package of up to $4,200, flexible work arrangements, and a structured career progression path. You will be empowered to manage key accounts, handle complex shipping documentation, and contribute to the efficiency of our airfreight operations. Join us and become an integral part of a company that values expertise, speed, and customer satisfaction above all else.
Tanggung Jawab
- Manage end-to-end airfreight shipments, including booking with airlines and coordinating with overseas agents.
- Prepare and process essential shipping documentation such as House Air Waybills (HAWB) and Master Air Waybills (MAWB).
- Provide timely and accurate shipment status updates to customers, ensuring a high level of transparency and trust.
- Handle customer inquiries and resolve issues related to cargo delays, customs clearance, or discrepancies.
- Collaborate closely with warehouse and transport teams to ensure smooth cargo handover and timely delivery.
- Maintain and update internal systems with accurate shipment data and financial billing information.
- Ensure compliance with international air transport regulations and company standard operating procedures (SOPs).
- Support the sales team by providing freight quotations and logistics solutions to prospective clients.
Kualifikasi
- Diploma or Degree in Logistics, Supply Chain Management, or a related field.
- Minimum 1-3 years of experience in airfreight forwarding or customer service within the logistics industry.
- Strong knowledge of airfreight operations, Incoterms, and customs permit requirements in Singapore.
- Proficiency in logistics management software and Microsoft Office Suite (Excel, Word).
- Excellent communication skills with the ability to build rapport with diverse stakeholders.
- Ability to work under pressure and meet tight deadlines in a fast-paced Changi-based environment.
- Strong attention to detail and commitment to accuracy in documentation.
- Proactive attitude with a focus on continuous improvement and customer excellence.