Deskripsi Pekerjaan
Are you passionate about travel and providing top-tier customer service? Private Advertiser is looking for a motivated and results-driven Airline Passenger Sales Executive to join our team in the vibrant Kuala Lumpur City Centre. In this pivotal role, you will serve as the face of the airline, assisting travelers with their flight bookings while driving sales growth and ensuring a seamless travel experience.
Our organization is committed to employee development, offering competitive compensation, comprehensive health coverage, and clear pathways for career advancement. If you thrive in a fast-paced environment and possess strong sales acumen, we invite you to apply and become part of our dynamic aviation team.
Tanggung Jawab
- Process airline reservations and ticketing for domestic and international passengers efficiently.
- Provide exceptional customer service by addressing inquiries regarding flight schedules, fares, and travel policies.
- Meet and consistently exceed monthly sales targets and revenue goals.
- Actively promote airline products, upgrades, and ancillary services to maximize revenue.
- Maintain accurate and up-to-date records of all sales transactions and customer interactions in the reservation system.
- Collaborate with the sales team to develop effective booking strategies and improve conversion rates.
- Handle customer complaints professionally and resolve issues to ensure high satisfaction levels.
Kualifikasi
- Diploma or Bachelor’s degree in any field; prior experience in Hospitality or Tourism is highly preferred.
- Minimum 1-2 years of experience in sales, customer service, or airline operations.
- Strong communication skills and the ability to build rapport with diverse clientele.
- Proficiency in Microsoft Office applications and familiarity with Global Distribution Systems (GDS) like Amadeus, Sabre, or Abacus.
- Ability to work flexible working hours, including weekends, public holidays, and peak travel seasons.
- Self-motivated with a strong drive to achieve and exceed sales quotas.