Deskripsi Pekerjaan
Join Telecontinent as an Airport Lounge Manager and lead our premium hospitality experience at Senai International Airport. In this pivotal role, you will oversee all aspects of airport lounge operations, ensuring exceptional service delivery that exceeds passenger expectations. You'll manage a dedicated team of customer service professionals, implement operational procedures, and maintain the highest standards of cleanliness, comfort, and hospitality.
As Airport Lounge Manager, you'll be responsible for creating a welcoming environment for international and domestic travelers, resolving issues promptly, and continuously improving the passenger experience. Your leadership will directly impact customer satisfaction and loyalty, making this ideal for hospitality professionals with a passion for excellence and attention to detail.
This position offers the opportunity to work in a dynamic airport environment where you can apply your management skills to create memorable experiences for travelers. You'll collaborate with various departments to ensure seamless operations and maintain compliance with airport regulations and company standards.
Tanggung Jawab
- Supervise daily airport lounge operations, including staff scheduling, training, and performance management
- Ensure exceptional customer service standards are maintained across all lounge areas and services
- Manage inventory control for food, beverages, and amenities while maintaining cost efficiency
- Handle customer inquiries and resolve complaints promptly and professionally
- Implement and enforce health and safety protocols in compliance with airport regulations
- Monitor lounge facilities and equipment, arranging for maintenance as needed
- Prepare operational reports and performance metrics for senior management
- Collaborate with airlines and airport authorities to coordinate services and resolve operational issues
Kualifikasi
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum 3-5 years of experience in hospitality management, preferably in airport or premium service environments
- Proven track record of leading and developing high-performing customer service teams
- Strong knowledge of airport operations, regulations, and security procedures
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work flexible hours, including weekends, evenings, and holidays
- Proficiency in hospitality management software and MS Office applications
- Fluency in English and Bahasa Malaysia; additional languages are a plus