Deskripsi Pekerjaan
Your airline career journey starts here! AlwaysHired is seeking dedicated and professional individuals to join our client's prestigious team at Singapore Changi Airport as an Airport Ticketing Officer. This is your opportunity to begin a rewarding career in the fast-paced world of aviation, working in one of the most acclaimed airports globally.
About the Role
As an Airport Ticketing Officer, you will be the primary point of contact for passengers, delivering exceptional service from check-in to boarding. Your primary responsibility will be to handle all ticketing operations, including issuing tickets, processing payments, managing reservations using airline booking systems (Amadeus/Sabre), and assisting with flight changes or cancellations. You will ensure strict adherence to airline policies and security protocols while working closely with ground handling teams to maintain on-time performance.
Key Responsibilities
You will manage the entire check-in process, verify travel documents, assign seats, and handle baggage drop-off. You will assist passengers with special requests (e.g., unaccompanied minors, wheelchairs), coordinate with ground staff to ensure smooth departures, and resolve booking issues during disruptions. Your ability to stay calm and professional under pressure will be essential in this dynamic airport environment.
Qualifications & Requirements
We are looking for someone who is resilient, highly organized, and able to work effectively in a 24/7 roster environment. Ideal candidates will possess a GCE O Level, Nitec, or Diploma and have prior experience in customer service, retail, or hospitality. Excellent communication skills in English are essential, and proficiency in a second language such as Mandarin, Malay, or Korean is a strong advantage. Tech-savvy individuals who can quickly learn reservation systems like Amadeus or Sabre will excel in this role.
Why Join Us?
Changi Airport offers a dynamic and multicultural environment where no two days are the same. You will work alongside passionate aviation experts, gaining invaluable experience in airline operations, customer service, and crisis management. We offer a supportive culture with opportunities for career progression within the aviation sector. Comprehensive training is provided for the right candidate.
Take the helm of your career. Apply now for the Airport Ticketing Officer role and let your journey take flight with AlwaysHired!
Tanggung Jawab
- Issue tickets, process payments, and handle itinerary changes for passengers.
- Manage check-in procedures, verify travel documents, and assign seats using the Departure Control System (DCS).
- Assist passengers with flight inquiries, baggage claims, and special service requests (e.g., unaccompanied minors, wheelchair assistance).
- Coordinate with ground handling and flight operations teams to ensure on-time departures.
- Resolve booking issues, rebook missed connections, and provide solutions during flight disruptions.
- Maintain accurate records of transactions and ensure compliance with airline security and safety regulations.
- Provide exceptional customer service, representing the airline brand with professionalism and warmth.
- Handle check-in baggage, ensuring weight and safety restrictions are met.
Kualifikasi
- Minimum GCE 'O' Level, Nitec, or Diploma in any discipline.
- Prior experience in customer service, retail, or hospitality is highly advantageous.
- Excellent verbal and written communication skills in English. Proficiency in a second language (e.g., Mandarin, Malay, Japanese, Korean) is a strong plus.
- Ability to work a rotating shift schedule, including weekends and public holidays.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Tech-savvy with the ability to quickly learn airline reservation systems (Amadeus, Sabre, or Navitaire).
- Must be physically fit to stand for long periods and assist with baggage handling as needed.
- Singaporean / PR holder or relevant work pass for Singapore.