Deskripsi Pekerjaan
Join Morgan McKinley's dynamic technology team as an Application L2 Support Analyst, where you'll become a critical guardian of mission-critical applications. This role demands a proactive problem-solver who thrives in high-pressure environments, ensuring seamless system performance and user satisfaction through advanced troubleshooting and root-cause analysis. You'll collaborate with cross-functional teams to resolve complex technical issues while maintaining rigorous documentation standards. The ideal candidate will leverage their deep technical expertise to optimize application stability, implement preventive measures, and contribute to continuous service improvement initiatives. This position offers exceptional growth opportunities in a fast-paced financial hub, perfect for professionals passionate about elevating user experiences through technology excellence.
Tanggung Jawab
- Provide second-level application support for mission-critical systems, diagnosing and resolving complex technical issues
- Monitor application performance metrics and proactively identify potential system bottlenecks
- Collaborate with development teams to implement patches, updates, and system enhancements
- Document incident resolutions, knowledge base articles, and troubleshooting procedures
- Participate in on-call rotation for emergency issue resolution during non-business hours
- Conduct thorough root-cause analysis for recurring system failures
- Train junior support staff on application architecture and best practices
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3+ years of experience in enterprise application support or L2 operations
- Strong proficiency in troubleshooting web-based applications and API integrations
- Experience with ITSM tools (e.g., Jira, ServiceNow, Remedy)
- Knowledge of database systems (SQL/NoSQL) and server infrastructure
- Certifications in relevant technologies (e.g., AWS, Azure, ITIL) preferred
- Excellent analytical and communication skills with ability to translate technical concepts