Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence? Elitez Group is currently seeking a highly organized Application & Programme Support Officer to join our dynamic team in the heart of the Downtown Core.
In this pivotal role, you will act as the backbone of our programme operations. You will be responsible for the end-to-end review and processing of applications, ensuring that every submission meets stringent compliance standards and regulatory criteria. Your work will directly impact our stakeholder engagement strategy, helping to streamline workflows and enhance the overall participant experience. If you thrive in a fast-paced environment and take pride in process improvement, we invite you to contribute your expertise to our growing organisation.
This contract position offers an excellent opportunity to gain exposure to high-level administrative governance within the ICT sector. You will collaborate with cross-functional teams to identify bottlenecks, propose efficiency solutions, and maintain the integrity of our programme data.
Tanggung Jawab
- Review and process incoming applications against established eligibility criteria and regulatory frameworks.
- Perform meticulous data entry and verification to ensure 100% accuracy in programme documentation.
- Act as a primary point of contact for stakeholders, providing timely updates and resolving application-related queries.
- Monitor and audit existing workflows to identify opportunities for process optimisation and increased efficiency.
- Prepare comprehensive reports on application metrics and programme performance for management review.
- Collaborate with internal departments to ensure seamless compliance with organisational policies and government regulations.
- Assist in the development and maintenance of programme support documentation and standard operating procedures (SOPs).
- Maintain confidentiality and data security at all times when handling sensitive applicant information.
Kualifikasi
- Diploma or Degree in Business Administration, Information Technology, or a related field.
- Minimum 1-2 years of experience in administrative support, programme coordination, or application processing.
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) and data management systems.
- Excellent verbal and written communication skills with a professional demeanor.
- Demonstrated ability to manage high-volume tasks with high attention to detail.
- Ability to adapt to new software and processes quickly.
- Knowledge of ICT programme compliance or regulatory environments is highly preferred.
- Strong problem-solving skills and the ability to work independently under minimal supervision.