Deskripsi Pekerjaan
Join Virgin Active as an Application Support Analyst and become a vital part of our technology backbone! In this dynamic role, you'll ensure the seamless operation of our organization's diverse applications and software systems. You'll be the guardian of our digital infrastructure, proactively monitoring performance, resolving technical issues, and driving continuous improvements to enhance user experience. Collaborate with cross-functional teams to implement robust solutions while maintaining high standards of system reliability and security. This is your opportunity to work in a fast-paced fitness environment where technology meets wellness, contributing to Virgin Active's mission of transforming lives through innovative digital experiences.
Tanggung Jawab
- Monitor and maintain application performance across all organizational systems
- Diagnose and resolve technical incidents with minimal disruption to business operations
- Collaborate with development teams to implement application updates and enhancements
- Provide Tier 2/3 technical support to internal stakeholders and end-users
- Document system configurations, changes, and resolution procedures
- Conduct regular system health checks and preventive maintenance
- Identify opportunities for process automation and system optimization
- Participate in system upgrades, migrations, and integration projects
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field
- 3+ years of experience in application support or system administration
- Strong knowledge of Windows Server, Linux, and cloud platforms
- Proficiency in SQL database management and troubleshooting
- Experience with ITIL incident/problem/change management processes
- Excellent analytical and problem-solving skills
- Strong communication abilities with technical and non-technical stakeholders
- Relevant certifications (e.g., CompTIA A+, Microsoft Azure)