Deskripsi Pekerjaan
MRI Software, a leading provider of real estate and property management software, is seeking a skilled and customer-focused Application Support Analyst to join our dynamic team in Manila City. As a key member of our support team, you will provide high-level technical support for our SaaS platforms, ensuring our clients receive exceptional service and system performance.
In this role, you will assist clients with system configuration, data management, and troubleshooting of application issues. You will work closely with cross-functional teams to resolve incidents, escalate complex problems, and contribute to continuous improvement initiatives. Your expertise will help maintain our reputation for reliable and innovative software solutions.
We are looking for someone with strong analytical skills, excellent communication abilities, and a dedication to delivering outstanding support. Experience with SQL and report generation is a plus. We offer a collaborative work environment, opportunities for professional development, and a competitive compensation package. If you are passionate about technology and customer success, we want to hear from you.
Join MRI Software and be part of a global company that values innovation and client satisfaction. Apply today to take the next step in your career as an Application Support Analyst.
Tanggung Jawab
- Provide first-line application support for MRI Software’s SaaS platforms, addressing client issues via phone, email, and ticketing system.
- Assist clients with system configuration, customization, and data migration tasks.
- Diagnose and resolve technical problems related to application functionality, performance, and integration.
- Collaborate with internal teams (development, QA, product) to escalate and resolve complex issues.
- Document support processes, solutions, and knowledge base articles for internal and client use.
- Participate in system upgrades, patches, and release management to ensure seamless transitions.
- Conduct training sessions and provide guidance to clients on best practices and system usage.
- Monitor system health and perform proactive maintenance to prevent issues.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 2-3 years of experience in application support or a similar role.
- Strong knowledge of SQL, database management, and reporting tools.
- Familiarity with SaaS platforms and cloud-based technologies.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills, both verbal and written, in English.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with CRM software and ITIL methodologies is a plus.