Deskripsi Pekerjaan
Join Ridik as an Application Support Analyst in the vibrant Singapore River area, where you'll play a critical role in maintaining the integrity of our enterprise applications. This unique contract opportunity offers a dynamic work environment with flexible scheduling options, including partial shifts and weekend coverage (up to 8pm), alongside potential overnight support and on-call rotation duties. You'll be the first point of contact for resolving technical issues, ensuring seamless operations for our global user base while collaborating with cross-functional teams to implement innovative solutions.
Ridik values proactive problem-solvers who thrive in fast-paced settings. As part of our ICT team, you'll gain exposure to cutting-edge technologies while developing expertise in incident management, system diagnostics, and user support protocols. This role is ideal for tech professionals seeking hands-on experience with real-world application challenges while contributing to a company that prioritizes technological excellence and customer satisfaction.
We offer competitive compensation and a collaborative culture where your analytical skills and dedication to service excellence will make a tangible impact. If you're ready to elevate your career in application support while working in Singapore's iconic Central Region, apply now to join Ridik's dynamic team.
Tanggung Jawab
- Provide first and second-level technical support for enterprise applications, resolving user-reported issues and system malfunctions
- Monitor application performance and system health, proactively identifying and addressing potential bottlenecks
- Execute scheduled maintenance, updates, and patches during assigned shift hours including weekends
- Document technical procedures, incident reports, and knowledge base articles for team reference
- Participate in 24/7 on-call rotation for overnight emergency support as required
- Collaborate with development teams to troubleshoot complex bugs and implement system improvements
- Train end-users on application functionality and best practices to optimize utilization
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-3 years of experience in application support or IT operations role
- Proficiency in troubleshooting enterprise applications and diagnostic tools
- Experience with incident management systems and ticketing platforms
- Strong problem-solving abilities with excellent written and verbal communication skills
- Ability to work flexible schedules including evenings, weekends, and overnight shifts
- Knowledge of database management, web services, and cloud infrastructure fundamentals
- Certifications in ITIL or CompTIA A+ are advantageous