Deskripsi Pekerjaan
Are you looking for a role that will accelerate your career in technology? Join MRI Software, a global SaaS PropTech leader, as an Application Support Analyst. This is an excellent opportunity to make a significant impact while growing your professional skills in a dynamic and innovative environment.
As an Application Support Analyst, you will be at the forefront of our mission to deliver exceptional software solutions to our clients worldwide. You'll work closely with our development team to troubleshoot issues, provide technical assistance, and ensure the seamless operation of our applications. This role offers a unique blend of technical challenges and customer interaction, making it perfect for someone who enjoys problem-solving and helping others succeed.
MRI Software is committed to fostering a culture of continuous learning and professional development. You'll have access to cutting-edge technologies, comprehensive training programs, and opportunities to collaborate with industry experts. Whether you're just starting your career or looking to take the next step, this position provides the platform to achieve your professional goals.
Tanggung Jawab
- Provide first and second-level technical support to clients using our SaaS applications
- Investigate, diagnose, and resolve application issues in a timely manner
- Document all support activities, including solutions implemented and lessons learned
- Collaborate with development teams to identify and resolve recurring issues
- Monitor system performance and proactively address potential problems
- Train clients on new features and functionality of our applications
- Maintain accurate and up-to-date knowledge base articles
- Participate in continuous improvement initiatives to enhance support processes
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-3 years of experience in application support or technical support roles
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Familiarity with SaaS applications and cloud technologies
- Experience with ticketing systems and incident management
- Ability to work independently and as part of a team
- Basic knowledge of database concepts and SQL queries