Deskripsi Pekerjaan
Are you a technical problem-solver looking for a rewarding career in the BPO industry? Vcustomer Philippines, Inc. is currently seeking a skilled Application Support Analyst to join our dynamic team. In this pivotal role, you will be responsible for ensuring the seamless operation of our ordering and fulfillment systems, as well as maintaining the stability of critical back-end applications. We value proactive communication and technical excellence, making this an excellent opportunity for professionals looking to grow in a supportive environment.
As an Application Support Analyst, you will act as the technical backbone for our operations. You will manage incoming support requests, troubleshoot complex system issues, and work closely with cross-functional teams to implement solutions. Your day-to-day will involve monitoring system health, documenting technical processes, and collaborating with developers to enhance our IT infrastructure. If you thrive in a fast-paced setting and have a passion for optimizing IT systems, we want to hear from you.
Tanggung Jawab
- Monitor and maintain the stability of core business systems, including ordering and fulfillment platforms.
- Provide first-line technical support to internal users, diagnosing and resolving application-related issues efficiently.
- Collaborate with the IT development team to troubleshoot bugs and improve system performance.
- Document technical procedures, incident reports, and resolutions in the knowledge base.
- Perform routine system updates, patches, and configuration changes to ensure security and compliance.
- Conduct system testing and quality assurance checks for new software releases.
- Respond to user queries via ticketing systems with a focus on customer satisfaction.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 1-3 years of experience in Application Support, IT Helpdesk, or BPO operations.
- Strong understanding of software life cycles and technical support methodologies.
- Excellent written and verbal communication skills in English.
- Ability to work in a fast-paced BPO environment during dayshift hours.
- Proficiency in using ticketing systems (e.g., Zendesk, Jira) is highly preferred.
- Basic knowledge of SQL or database querying is an advantage.