Deskripsi Pekerjaan
Are you looking to elevate your IT career in the highly specialized and rapidly growing field of Legal Technology? Harbor Global is seeking a highly analytical and client-focused Application Support Analyst to join our dynamic team in Metro Manila. In this role, you will be responsible for providing critical technical support for industry-leading legal applications, collaborating directly with prestigious international clients and global teams to ensure seamless operational continuity.
As part of the Harbor Global family, you will thrive in an innovative, supportive environment that prioritizes your professional development. We offer a modern hybrid work setup from our Metro Manila office, letting you enjoy the best of both collaborative in-office days and remote flexibility. Best of all, we offer premium healthcare benefits (HMO) starting from Day 1 to ensure you and your loved ones are well-protected.
If you have a strong technical troubleshooting foundation, a passion for resolving complex software issues, and excellent communication skills, this is your gateway to a rewarding global career.
Tanggung Jawab
- Provide high-quality Tier 1 and Tier 2 application support for enterprise-level legal technology platforms, ensuring prompt resolution of incidents.
- Investigate, diagnose, and troubleshoot application-level errors, database queries, and integration issues.
- Collaborate closely with global engineering, infrastructure, and product teams to escalate complex technical bugs and track them through to resolution.
- Document support processes, resolve recurring issues, and contribute to the internal technical knowledge base.
- Monitor application performance, verify system health, and assist with software updates, patches, and configurations.
- Deliver exceptional client service, communicating technical concepts clearly to non-technical users while managing service-level agreements (SLAs).
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
- At least 2 to 4 years of proven experience in application support, technical helpdesk, or IT systems analysis.
- Experience supporting Legal Tech software (such as Document Management Systems like iManage or NetDocuments, or Practice Management Systems) is highly preferred.
- Solid foundational knowledge of SQL, relational databases, and Windows/Linux server environments.
- Excellent verbal and written English communication skills, with experience supporting international stakeholders.
- Ability to work effectively in a hybrid work setup in Metro Manila and adapt to flexible shift schedules as required.