Deskripsi Pekerjaan
Are you a dedicated technical professional looking to make an impact on Singapore's core financial infrastructure? Our Technology Division is currently seeking a highly motivated Application Support Engineer to join our team in Braddell. In this role, you will be the backbone of our operational excellence, ensuring the stability, performance, and seamless maintenance of mission-critical systems including FAST, Giro, CTS, and PayNow.
We are looking for a proactive problem-solver who thrives in high-pressure environments and understands the nuances of enterprise-level financial applications. You will work closely with cross-functional development and infrastructure teams to diagnose complex technical issues, optimize system uptime, and implement robust monitoring solutions. If you are passionate about payment systems and looking to grow your career within a pivotal technical division, we want to hear from you.
Tanggung Jawab
- Monitor and maintain core financial applications including FAST, Giro, CTS, and PayNow to ensure 24/7 system availability.
- Perform L2/L3 technical troubleshooting to resolve production incidents within defined Service Level Agreements (SLAs).
- Collaborate with software developers and infrastructure engineers to perform root cause analysis (RCA) on recurring technical issues.
- Deploy application patches, updates, and configuration changes across staging and production environments.
- Automate routine maintenance tasks and operational procedures to increase team efficiency and reduce manual intervention.
- Manage system logs and performance metrics to proactively identify and mitigate potential bottlenecks.
- Maintain comprehensive documentation of system architecture, incident reports, and standard operating procedures (SOPs).
- Participate in on-call rotation to provide timely support during system outages or critical platform releases.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3-5 years of experience in an Application Support, DevOps, or System Administration role.
- Proven track record of supporting enterprise-level financial or high-transaction payment systems.
- Strong proficiency in Linux/Unix operating systems and shell scripting (Bash, Python).
- Hands-on experience with SQL databases and the ability to write complex queries for data investigation.
- Familiarity with monitoring tools (e.g., ELK stack, Grafana, Prometheus) and incident management workflows.
- Solid understanding of network protocols, REST APIs, and middleware integration.
- Excellent communication skills with the ability to bridge the gap between technical teams and business stakeholders.