Deskripsi Pekerjaan
Are you a technical problem solver who thrives on unraveling complex challenges? Do you see yourself as a digital detective, tracing the root cause of issues across intricate systems? Accenture is a global professional services company with leading capabilities in digital, cloud, and security. We are looking for an Application Support Engineer to join our dynamic team in Santa Ana, Metro Manila. In this role, you will become a critical part of our Application Support team, acting as a 'software detective' to ensure the stability, availability, and performance of our clients' most vital business applications.
As an Application Support Engineer, you will be the frontline guardian of our mission-critical systems. You will provide a dynamic service identifying and solving issues within multiple components of business systems. This is a fantastic opportunity for someone who enjoys deep technical troubleshooting, working with cross-functional teams, and implementing solutions that have a high business impact. You will handle high-severity incidents, perform root cause analysis, and drive continuous improvement. At Accenture, you will have access to unparalleled learning and development opportunities, work with the latest technologies, and collaborate with industry experts to accelerate your career. This role offers a competitive salary and comprehensive benefits package. If you are ready to take your career to the next level and make a significant impact, we want to hear from you!
Tanggung Jawab
- Monitor and maintain the health and performance of critical business applications across multiple environments.
- Act as a 'software detective', investigating, diagnosing, and resolving complex application issues to ensure minimal downtime.
- Manage the full lifecycle of incidents, service requests, and problems in accordance with ITIL best practices.
- Perform root cause analysis (RCA) for critical incidents and implement preventive measures to avoid recurrence.
- Collaborate with cross-functional development and infrastructure teams to support application deployments and upgrades.
- Create, maintain, and update comprehensive technical documentation, runbooks, and knowledge base articles.
- Provide proactive monitoring and system health checks to identify potential issues before they impact business operations.
- Support end-users by providing expert-level troubleshooting guidance and acting as a liaison between business and IT.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
- At least 2-5 years of proven experience in application support, system administration, or a similar role.
- Strong proficiency in SQL and database management (e.g., Oracle, SQL Server, MySQL).
- Familiarity with ITIL framework and incident management processes.
- Excellent analytical, problem-solving, and decision-making skills in a high-pressure environment.
- Experience with scripting languages (e.g., Python, PowerShell, Shell) for automation and troubleshooting.
- Knowledge of cloud platforms such as AWS or Azure is highly desirable.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.